Help Desk Engineer vs Engineer: Whats the Difference Between Them?
In the U.S., the average salary for a service desk role as of February 2020 is $52,488 per year, based on self-reported data. The low end hovers in the mid-30s, but more experienced and advanced roles, including analysts and managers, can easily https://remotemode.net/ earn in the $65,000-$80,000 range. The U.S. Bureau of Labor and Statistics correlates these salaries, indicating a mean annual wage of $55,050. Excellent verbal communication skills are also important, as well as analytical thinking skills.
- Help desk engineers and help desk managers have different pay scales, as shown below.
- Information engineers typically earn higher educational levels compared to help desk engineers.
- They are responsible for handling customer inquiries and complaints, as well as providing technical support for the company’s products or services.
- For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.
- While it typically takes 1-2 years to become a Help Desk Engineer, becoming a Help Desk Manager takes usually requires 1-2 years.
- This helps build trust between the customer and the company while making them feel valued.
As an expert content writer for Freshdesk, I’ve seen first-hand how critical this process can be in ensuring that customer issues are resolved quickly and effectively. As a service desk engineer, one of the vital tasks is conducting regular maintenance checks on systems and equipment to prevent future issues. Maintenance checks are essential for keeping systems and equipment in good condition, ensuring that they function optimally. We are looking for a customer service oriented Help desk specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.
What is required to work at a help desk?
Their responsibilities include answering inquiries, assisting clients in filling up forms, identifying their needs, providing detailed solutions, and referring them to other services as needed. Desktop support specialists tend to make the most money working in the finance industry, where they earn an average salary of $53,933. In contrast, help desk engineers make the biggest average salary, $67,498, in the finance industry. The annual salary of desktop support specialists is $7,482 lower than the average salary of help desk engineers. When it comes to the vital tasks of a service desk engineer, prioritizing and addressing incoming service requests is certainly one of the most important.
They configure, maintain, and optimize the help desk solution to ensure its smooth operation. This role involves coordinating the efforts of help desk agents and administrators, managing resources, and making strategic decisions to enhance the overall performance of the help desk operation. Discover the impact intelligent automation can have on creating and deploying innovative services. We calculated that 8% of Help Desk Engineers are proficient in Troubleshoot, Help-Desk Support, and Technical Support. They’re also known for soft skills such as Customer-service skills, Listening skills, and Speaking skills.
Differences between help desk engineer and help desk manager education
The ideal candidate will have excellent customer service skills, as well as experience troubleshooting hardware, software, and networking issues. He or she will be responsible for logging and tracking customer issues, as well as escalating tickets to level 2 support when necessary. The goal is to resolve customer issues quickly help desk engineer and efficiently, with a focus on first-time resolution. The primary role of help desk specialists is to maintain relationships between the company and its customers. Their duties and responsibilities include responding to guests’ queries, providing technical computer support, and maintaining computer systems’ performance.